Main Stage

Dynamic UXR: Ethical Responsibilities and AI.

Artificially intelligent technologies are exciting and with them come a lot of new UXR responsibilities. How do we understand and clarify our users need for transparency, control, and access (and more) when the system is constantly changing?

These dynamic systems are already part of our everyday lives and quickly becoming part of our jobs. What are our responsibilities with regard to ethics and protecting users from bias?

Carol J. Smith.

Senior UX Researcher, Uber


Carol Smith has an 18-year career in UX, managing teams; collaborating on complex problems; working across industries; and platforms; and she’s been working to improve AI experiences for the past 4 years. She currently leads UX research to improve the self-driving vehicle experience at Uber’s Advanced Technologies Group and previously led design teams at IBM Watson.

Carol has an M.S. in Human-Computer Interaction from DePaul University and has presented over 120 talks and workshops around the world. She is an active UX community organizer, and enjoys outdoor activities with her family, running and playing soccer.